Title and risk of loss for all Product ordered by you shall pass to you on Papilio Prints’ shipment to the shipping carrier. You shall take full responsibility for payment of all shipping, custom charges and other transportation cost for shipment of products ordered by you through this site, unless otherwise mentioned on the website or agreed by Papilio Prints (example: promotional offer).
The happiness and satisfaction of our customers is very important to us. Each and every order you make with Papilio Prints is custom printed for the individual who orders it, which means that we cannot re-stock and re-sell material that is returned to us. If you receive a flawed or damaged order, we are always willing to replace or refund it. If you wish to return an order for some other reason, please know that we are more than happy to work with you on a case by case basis to make sure you’re not stuck with fabric that you cannot use and don’t absolutely love. Our support team can be reached here: [email protected]
All refunds guaranteed within a 24hr period of order.
100% refund of paid amount for printed fabric will be given if order is cancelled within 24 hours of order placement. In regards to shipping cost, we will pay a % of the amount for your new order after refund.
No refund will be guaranteed for custom printed fabric unless otherwise print quality issue.
Unwanted or unusable fabric can be returned to:
Papilio Prints, LLC
6E Frassetto Way
Lincoln Park, New Jersey